WHAT DO THE 'APPROVED', 'PENDING' and 'CANCELLED' STATUSES MEAN?
Approved: These points can be redeemed on rewards immediately
Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals. There is a 14 day pending period on points earned through purchases to comply with our 14 day return policy.
Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)
WHY DID MY ACCOUNT BALANCE GO DOWN?
You, or someone you referred, cancelled or returned a purchase.
WHAT HAPPENS IF A FRIEND I REFER CANCELS OR RETURNS THEIR ORDER?
Your pending points will become cancelled and will be removed from your account.
I COMPLETED AN ACTIVITY, BUT I DIDN'T EARN ANY POINTS!
It can sometimes take a few minutes for us to process your activity and provide your points.
CAN I USE MY POINTS DURING CHECKOUT?
Not directly - please redeem your points for a voucher which can then be applied during checkout.
HOW DO I VIEW MY POINT BALANCE?
Log into the Pretty Points portal found on the bottom leftof our website. Your point balance is found in the top bar in the Pretty Points portal.
HOW DO I REPORT A PROBLEM OR GIVE FEEDBACK?
Please email us at email@example.com.