She’s spunky, a little bit sassy, and can make anyone laugh. She’s AMAZING face-to-face with customers. She’s MADDIE PALMERSHEIM, Beauty Assistant at Root.
I’ve known Maddie for a little over a month now, and I can’t say there’s been one day where she hasn’t made me laugh. She’ll be heading back to school at UNI in the fall, but lucky for us, that’s in Cedar Falls too!
If you haven’t met Maddie yet, here’s your chance:
Family? 2 younger brothers and 1 older sister
Hometown? Cedar Falls, Iowa
College? University of Northern Iowa! I have yet to decide my major, but I’m thinking something in business!
Favorite Root Product? 100% Lash Mascara
Favorite TV Show? The Bachelor! #BachelorNation
One thing you couldn’t live without? I have two… Chipotle and Pancheros.
What did you want to be when you “grew up”? An actress
If you were an animal, which would you be? My cat, Vladimir. He’s super feisty, eats and sleeps a lot… like me.
What’s the funniest thing that has happened to you recently? We had a Root employee get to together, and I misread the address of the house it was at. I walked into a stranger’s home!! It wasn’t even on the right street!
A: My coworkers. We’re such a close knit group of people. Through working at Root, I’ve met some of my best friends! Also, I love the customers and the products. Being able to sit down with someone and discuss products that I use and love is a great experience. I’m vegan, and I love that the values of Root align with my own. Finally, I want to own my own business someday, so I love that I am able to experience the growth of this amazing company first hand and play a part in its success.
A: Most people hear “Beauty Assistant” and think we’re putting makeup on people all day! While that sometimes is true with consultations and color matches, a lot of our job is behind the scenes. I work with the team to pull orders, ship product, handle returns and customer calls. Nearly every day I label product and restock inventory, while maintaining the in store customer experience as well. I’m also online chatting with customers through the Root website’s live chat messenger.
A: I think I’m a pretty personable person, so I love the consultations and in store chats with customers. I love to make them laugh and make sure they have a great time while shopping! Also, I work well when goals are set, so I like to get with whoever I’m working with and set goals for the day. For example, 150 orders shipped, all new labels cut… things like that. I think having a light, but motivated attitude helps with customers and in tasks.
A: My coworker, Sydney, and I were taking a transfer of product to the Cedar Falls location from the Waverly location, and it was downpouring rain. The back alley behind Root was flooding… literally up to our ankles! We both looked at the back door, not wanting to go and get soaked while loading the products. I ended up taking the order out because Syd’s shoes were a lot nicer than mine. I was SOAKING WET within 10 seconds!
“I really love that the values of Root are aligned with mine.”
- Maddie Palmersheim, Beauty Assistant